Who We Are
The Commonwealth Office of Digital Experience (CODE PA) is working to improve online services for Pennsylvanians and streamline the way they interact with the Commonwealth online at pa.gov.
Our team builds experiences that make government services work better for Pennsylvanians. We address complex problems and improve online interactions with government. Our goal is to deliver solutions that are simple, seamless, and secure.
No Wrong Door
“We need to meet people where they are and make it easier to work with the Commonwealth online. There should be no wrong door for Pennsylvanians looking to access government services.”
— Governor Josh Shapiro
Our Work
Our team is taking on projects with a big impact on Pennsylvania.
Making it easier for older adults and people with disabilities to find support through the Property Tax/Rent Rebate Program
Pennsylvania Department of Revenue
Pennsylvania Department of Revenue
Helping Pennsylvanians access vital medical care through a new digital form to appeal denied health insurance claims
Pennsylvania Insurance Department
Pennsylvania Insurance Department
Fostering transparency in permitting processes through PAyback, a digital money-back guarantee system
Pennsylvania Office of Administration
Pennsylvania Office of AdministrationHow We Work
-
Understanding the needs of Pennsylvanians We take a human-centered approach to designing and building products and digital services. This means we put people at the center of everything we do. We work to understand the challenges residents and Commonwealth staff face and create digital experiences for and with the communities we serve.
-
Partnering with others Our team works with Commonwealth agencies to understand their processes and identify ways to improve them. We learn from each other and find new ways to collaborate.
-
Finding technical solutions that fit We blend existing tools and strategies with new solutions to get the job done. The latest technology isn't always the right choice. We consider the needs of the Commonwealth agencies we're serving and find the right solutions to support them.
-
Setting and upholding digital standards We are setting best practices for digital experiences and empowering Commonwealth staff to think and work in new ways.
Our Team
“CODE” is in our name, but we’re not just coders—we’re digital experts who bring a broad range of learning and experience to making government services accessible.
We come from diverse backgrounds and joined CODE PA with a united purpose: making government work better for every person across Pennsylvania.
Frequently Asked Questions
Governor Josh Shapiro wants there to be “no wrong door for Pennsylvanians looking to access government services.” He established CODE PA through an Executive Order in April 2023 to improve online services for Pennsylvanians and streamline the way they interact with the Commonwealth.
We’re approaching digital services from all angles. Our growing team of strategists is considering the start-to-finish experience of interacting with the Commonwealth and its programs.
CODE PA’s team has experience in both the public and private sectors and brings best-in-class strategy to a variety of specialties, including:
-
Accessibility
-
Back-end development
-
Content strategy
-
Front-end development
-
Operations
-
Product management
-
Project management
-
UX design
-
UX research
Are you interested in joining the CODE PA team? Explore our job openings.
Our team works closely with the Governor’s Office and Commonwealth agencies to build digital products and services. We work on projects of all sizes that make it easier for Pennsylvanians to connect with the vital resources and services provided by the Commonwealth online.
CODE PA is an office within the Office of Administration. The Office of Administration is responsible for information technology of Commonwealth agencies under the Governor’s jurisdiction. CODE PA reports to both the Commonwealth’s Chief Information Officer and the Governor’s Office. This structure allows CODE PA to support the priorities of the Shapiro Administration and the information technology infrastructure across the Commonwealth.
We serve Commonwealth agencies and contract with external civic tech organizations to bring best-in-class strategy to Pennsylvania’s digital services. Organizations like U.S. Digital Response (USDR), Code for America, and others have been setting the standard for government technology for years. As resources for CODE PA, they have provided their expertise to support us as we navigate shared challenges in government innovation to better serve Pennsylvanians.